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Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

In this section we try to answer some of the frequently asked questions about DOJASI and shipping. The questions are outlined to make your search easier and the answers are cross referenced with other information on the topic available on this websites.

click on a question to see its answer. If you have a question that isn’t answered here, please contact us.

How do I place an order?

DOJASI is pleased to offer fast and secure online ordering. Simply search for your product, and click add to cart and checkout.

Why I should I order online?

  • speed – our quick one page check-out will get you on your way faster with much less frustration
  • Accurate Shipping Charges– shipping charges are added before checkout so you know your final total before completing your order
  • 24/7 Peace of mind– you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen

What information do I need to provide for an order?

In order to process your order we require the following information:

  1. Catalog name(s) and quantity of the product(s) you want to order
  2. Your shipping and billing addresses
  3. Phone number – in case we need to contact you quickly in regards to your order
  4. Email address – for order confirmation and invoice
  5. Payment method – please provide a purchase order number and/or a credit card number to complete your order.

What credit cards do you accept?

We accept VISA, MasterCard, American Express and Discover card.

How will I know if my order has been received?

If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order. A confirmation email will be sent to you once the order has been processed during our regular office hours Monday to Sunday 24/7.

What are your shipping and handling charges?

Our handling and Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.

Do you have a distributor in my country?

Our products are available through our extensive distribution network in all over the world, in every country.

Is the product in stock?

We strive to maintain sufficient inventory to meet your needs. In the rare case that a product is out of stock, you will be notified at the time of your order. We will then do everything we can to ensure that your order is fulfilled within in days. You will not be charged until your order has shipped.