We respect your privacy and treat all personal information strictly for order processing, customer communication, fulfillment, security and platform improvement.
This Privacy Policy explains in detail what data we collect, why we collect it, how it is used, how it is protected and the rights you may have regarding your information.
By using our website or placing an order, you agree to the practices described below.
Information We Collect
When you interact with DOJASI, we may collect both directly provided information and automatically generated data.
Information you provide:
- Full name
- Email address
- Phone number (if provided)
- Billing and shipping address
- Order details (items, sizes, custom requests)
- Customer support messages
Information collected automatically:
- IP address
- Device type and browser information
- Time spent on pages and navigation behavior
- Cookies and session identifiers
- Location approximation (based on IP for shipping and fraud prevention purposes)
This information is collected only to enable core platform functionality and improve system reliability.
How We Use Your Information
Your information is used strictly for operational and service-related purposes.
We use your data to:
- Process and confirm orders
- Manage payment verification and transaction security
- Prepare, pack, and ship products
- Provide tracking and delivery updates
- Communicate important order information
- Respond to customer inquiries
- Detect and prevent fraudulent activity
- Improve website performance and user experience
We do not use your data for unrelated advertising resale or external marketing databases.
Data Handling & Internal Use
DOJASI operates a structured internal system where access to customer data is limited and controlled.
This means:
- Only authorized personnel can view order-related data
- Information is accessed only when necessary for fulfillment or support
- Data is not shared casually between systems or departments
Customer data is treated as operational material, not public or promotional content.
Payment Information Security
Payment details are not stored directly by DOJASI.
All payments are processed through secure third-party payment providers, which handle:
- Card processing
- Transaction encryption
- Fraud detection systems
DOJASI only receives confirmation of payment status and order completion, not full financial details such as card numbers or banking credentials.
How We Protect Your Data
We use reasonable technical and organizational security measures to protect your personal information, including:
- Encrypted data transmission (SSL security)
- Secure checkout systems
- Restricted internal access controls
- Monitoring for unauthorized or suspicious activity
- Secure hosting environments
While we take strong precautions, no digital system can guarantee absolute security. Users are encouraged to maintain strong password practices and device security.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to maintain and improve functionality.
These may be used for:
- Shopping cart functionality
- Session tracking (keeping you logged in or maintaining browsing state)
- Website performance analysis
- Understanding how users navigate the platform
- Preventing fraud or abuse
You can disable cookies in your browser settings; however, some website features may not function correctly without them.
Sharing of Information
We only share necessary information with trusted third-party service providers who assist in operating DOJASI, including:
- Payment processors
- Shipping and courier companies
- Fraud prevention and security systems
- Website hosting and analytics providers
These partners receive only the minimum information required to perform their services and are expected to protect it under strict confidentiality and security standards.
We do not sell, rent or trade personal data.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfill and complete orders
- Handle customer service requests
- Meet legal, tax, or accounting obligations
- Prevent fraud or repeated system abuse
After this period, data is securely deleted or anonymized where possible.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data (where legally permitted)
- Request information on how your data is used
- Opt out of non-essential communications
Requests can be submitted through Customer Care and will be reviewed according to applicable regulations.
Third-Party Services
DOJASI relies on external services for essential operations such as payments, shipping, and analytics.
These providers operate under their own privacy policies, which govern how they handle data once it is shared with them. We encourage users to review those policies where applicable.
Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes.
When updates occur:
- The revised version will be posted on this page
- The “last updated” date will be changed
Continued use of the site means acceptance of the updated policy.
