At DOJASI, we are committed to processing and delivering orders efficiently, securely and professionally. By placing an order through our website, you agree to the terms and conditions outlined in this Shipping Policy.
Order Processing
All orders are subject to product availability, payment verification and security screening.
- Orders are generally processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- DOJASI reserves the right to delay, cancel or refuse any order suspected of fraud, unauthorized transactions, pricing errors, inventory discrepancies or violations of our Terms and Conditions.
- Processing times may be extended during peak sales periods, promotions, holidays or unforeseen operational circumstances.
An order is not considered accepted until it has been processed and dispatched by DOJASI.
Shipping Destinations
DOJASI ships to eligible domestic and international destinations.
We reserve the right to:
- Restrict shipping to specific countries, territories, or regions.
- Refuse shipment to addresses that cannot be verified or serviced by our shipping partners.
- Modify available shipping destinations without prior notice.
Customers are responsible for ensuring that products ordered comply with the laws and regulations of the destination country.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
- Applicable taxes, surcharges, and carrier fees
All shipping charges are displayed before order confirmation.
Shipping fees are non-refundable except where required by applicable law.
Delivery Timeframes
Estimated delivery times are provided for convenience only and are not guaranteed.
| Destination | Estimated Delivery Time |
| Local Deliveries | 1–5 Business Days |
| National Deliveries | 3–10 Business Days |
| International Deliveries | 7–30 Business Days |
Delivery times may vary due to:
- Customs clearance procedures
- Weather conditions
- Transportation disruptions
- Public holidays
- Government restrictions
- Carrier delays
- Other circumstances beyond DOJASI’s control
DOJASI shall not be liable for delays caused by third-party shipping providers or external events.
Order Tracking
Where available, customers will receive tracking information after shipment.
Customers are responsible for:
- Monitoring tracking updates.
- Ensuring availability to receive deliveries.
- Contacting the carrier regarding delivery scheduling or missed delivery attempts.
Tracking updates depend on carrier systems and may not always reflect real-time shipment status.
Customer Address Responsibility
Customers are solely responsible for providing accurate and complete shipping information.
DOJASI is not responsible for:
- Deliveries made to incorrect addresses provided by customers.
- Delays resulting from incomplete or inaccurate address information.
- Packages returned due to failed delivery attempts.
If an order is returned because of customer error, additional shipping charges may apply before reshipment.
Customs, Duties and Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- Government taxes
- Inspection charges
These charges are the responsibility of the customer unless otherwise stated.
DOJASI is not responsible for delays, losses or additional costs arising from customs clearance procedures.
Lost Packages
A shipment will only be considered lost after confirmation from the shipping carrier or completion of an official carrier investigation.
Customers may be required to:
- Provide supporting information.
- Cooperate with carrier investigations.
- Submit documentation requested by DOJASI.
DOJASI reserves the right to determine whether a replacement, store credit or refund will be issued.
Damaged Deliveries
Customers must inspect all packages upon delivery.
- If an item arrives damaged:
- Retain all original packaging materials.
- Take clear photographs of the package and damaged item.
- Contact DOJASI within 48 hours of delivery.
Failure to report damage within the specified timeframe may affect eligibility for replacement or compensation.
Stolen Packages
Once a shipment has been marked as delivered by the carrier, responsibility for the package transfers to the recipient.
DOJASI is not liable for:
- Theft after delivery.
- Packages left unattended at the delivery address.
- Unauthorized acceptance of deliveries by third parties.
Customers are encouraged to use secure delivery locations whenever possible.
Force Majeure
DOJASI shall not be responsible for delays or failures resulting from circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Armed conflicts
- Civil unrest
- Government actions
- Labor disputes
- Transportation disruptions
- Cybersecurity incidents affecting logistics operations
Delivery timelines may be extended for the duration of such events.
Refused or Unclaimed Shipments
If a shipment is refused, abandoned or remains unclaimed:
- Original shipping charges will not be refunded.
- Return shipping costs may be deducted from any refund.
- Restocking fees may apply where permitted by law.
Limitation of Liability
To the maximum extent permitted by law, DOJASI shall not be liable for:
- Indirect or consequential damages.
- Loss of profits or business opportunities.
- Delays caused by carriers, customs authorities, or external events.
- Losses arising from inaccurate customer information.
- Theft occurring after confirmed delivery.
DOJASI’s total liability for any claim related to an order shall not exceed the amount paid by the customer for that order.
Policy Changes
DOJASI reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.
For shipping-related questions or concerns, please contact:
DOJASI
Email: [email protected]
By placing an order with DOJASI, you acknowledge that you have read, understood and agreed to this Shipping Policy.
